A Letter to Our Customers

Building the American dream has been the core of our company’s mission for the last 70 years. We take great pride in the outstanding quality of our homes and in the excellent customer experience we work to provide every day.


In nearly all of our locations, we remain open for you to visit our communities and model homes. Given concerns associated with COVID-19, we want you to know that we have instituted the following safety practices to better protect the health of our homebuyers and employees:


  • All of our sales centers and model homes are currently no handshake zones, but you will be greeted with a warm hello and friendly smile.

  • Most of our sales centers remain open daily but to manage group size and practice appropriate social distancing, all sales meetings will be “appointment only”. If your local area has a shelter in place ordinance, our sales gallery will be temporarily closed but we are still conducting business through virtual or phone appointments.

  • Our sales centers and model homes are being cleaned and sanitized routinely.Sales consultants are also conducting supplemental cleanings throughout the day including between each office appointment.

  • Any employee exhibiting cold or flu symptoms or who has a family member that maybe feeling ill has been instructed to stay home.


If you prefer to visit our communities from the comfort of your home, we can facilitate the purchase of your new home digitally. First, visit our website to view available communities, floor plans and home features.  Then call our sales consultants and they can answer your questions and walk you through the rest of the homebuying process over the phone and computer.


We are also pleased to tell you that Pulte Financial Services (PFS) remains operational and fully committed to meeting your mortgage, title and related insurance needs.  If you need any assistance in securing a mortgage as part of your new home purchase, please speak with your salesperson regarding our mortgage services. 


Thank you for your patience as we all navigate this difficult time. Despite the challenges, we will do our best to adjust as necessary and will continue to provide every consumer with a world-class customer experience.


To learn more about COVID-19, please refer to the CDC..